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Request for expression of Interest for Selection of Individual Consultant (National) Customer Development Officer

Appel à Manifestation d'Intérêt

Informations générales

Pays:   Bangladesh
Ville/Localité:   Dhaka
Numéro de l'avis/du contrat:   46.113.623.04.02.026.2017-10
Date de publication:   Aou 21, 2017
Date limite (heure locale):   Septembre 18, 2017 - 12:00
Agence de financement:   Agence Française de Développement - Agence de Financement
Acheteur:   BANGLADESH - Dhaka Water and Sewerage Authority - DWASA
Eligibilité des Soumissionaires:   Minimum educational qualifications: at least Bachelor degree in Social Sciences
General experience: Applicants must have overall working experience of 08 years.
Minimum relevant working experience:
Minimum 5 years of experience in the projects of constructing water points as well as promoting water, sanitation and hygiene education to the urban slum dwellers;
Minimum 1 year working experience with an international NGO;
Experience of performing similar work in slums in Dhaka will be an added advantage;
Experience of working with EU or AFD will be an added advantage;
Familiarity with relevant local institutions in Bangladesh;
Excellent analytical and communications skills and ability to write clearly and concisely;
Strong interpersonal skills and ability to work effectively in a team-based environment and under tight time constraints;
Able to provide the full range of operational assistance with the independent responsibility;
Able to build effective working relations with clients and colleagues
Langue d'origine:   Anglais

Contact

Adresse :   Quamrun Naher Laily
DWASA
DWASA Bhaban
Kawran Bazar
Dhaka 1215
Bangladesh
Téléphone:   + 88 01 91 33 75 180
Adresse électronique :   Cliquez ici

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Texte original

The services include that the consultant shall be responsible to:
To provide overall assistance in implementation of the project;
To work with the working NGOs and the slum communities;
To communicate with the Zonal Offices of DWASA in matters of providing water points in slums;
To make an update of inventory of the LIC areas and consumers already served by the project, identify problems/gaps in the existing service (management problems of financial / billing problem) along with the zonal office and the working NGOs as well as the Engineers of the Water Supply and Sanitation Program in LIC. Share this information with DWASA’s zonal offices as well as with project staff;
Using the above inventory and analysis, design and implement a customer service improvement plan;
To establish a program for increasing DWASA customer interaction, improving billing and revenue collection and streamlining the resolution of customers complaints (if applicable);
To launch or participate in awareness campaign in LIC areas;
To support the MODS zones in the process of securing new, legal customers for DWASA. Visit the underserved areas and discuss with their inhabitants and NGO representatives to try and find solutions;
To help to organize regular meeting with different stakeholders and find out difficulties of LIC customers;
Prepare a monthly revenue collection report for CRO office meeting (if applicable);
To help LIC Manager for project implementation and to submit report of fields activities on day to day basis to LIC Manager;
To carry out other activities as required for project implementation and as instructed by LIC Manager/TL
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